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- Contact us within 3 days of receiving the product to notify Honey Comb of your dissatisfaction, a production fault or desire to exchange/get a refund
- Should there be any preference or suitability issues with the unit you ordered, and wish to return it for a refund, a full refund will be paid into your Honey Comb wallet. Your refund will only be available in your Honey Comb Wallet once we have received the hair, and can confirm that the hair has not been worn or tampered with.
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- Return the hair to Honey Comb Hair within 7 days of receiving provided the hair has not been tempered with, worn, used or installed.
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- Hair that has been installed cannot be exchanged or returned for a full refund
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- Hair can be returned if there is a production fault within 7 days of wearing. We are able to amend it and send it back to the customer provided that they cover courier costs as the damages could be a case of wear and tear
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- A full refund into the customer’s bank account only available for customers should the hair be returned, not having been installed or tempered with, within the 7 day period and is faulty due to Honey Comb Hair production oversight
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- Refunds are made every Friday of the week, however, Honey Comb Hair has to be in possession of the product before issuing a refund.
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- All Customer exchanges/returns that are facilitated and paid for by customers have to be sent to Postnet Melrose Arch
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- All Customer exchanges/returns that are facilitated and paid for by Honey Comb Hair will be done through our Courier Guy account.
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- Sale and Sample products cannot be returned.
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- All customers are entitles to exchanges and refunds within the strict policy stated above. By placing an order you agree to these terms.
- PLEASE NOTE – We have an admin fee of R150
